We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

I can't get payment information to work

I go to enter my bank account information in the extranet and for some reason, my date of birth is locked so I am unable to use the drop down box to put in my birthdate.  WIthout this, I am unable to receive payment.  My location has already been confirmed.  HELP! 

9 Replies
25 Views

1
Holly Bell

There is no toll free help line for partners, but if someone knows of one, please pass it along! 

10 months ago
10
BrookAve

 

Hi Holly,

 

What browser are you using?

 

Try refresh browser cache with CTRL+F5, else: 

 

Please try one of these also:

 

Internet Explorer

Chrome

Edge

Safari

Firefox

10 months ago
1
Holly Bell

Ok, I hit CTRL F5 and it refreshed the screen to allow me to put in the birthdate and everything looks ready to work. Only problem now is the SUBMIT BUTTON DOESN'T WORK. I pushed SUBMIT and nothing happened. 

HELP.

10 months ago
10
BrookAve

If you return to it does it start off again from  the same stage or does it appear finished.

 

Take a screen shot, if on windows 10 there is screen clip or snipping tool.

Generic method is use [ALTGR] + [PRNT SCRN] to copy current active window to clip board then paste into some thing such as 'mspaint' to save it as an image.

 

Image icon above the edit lets you attach

10 months ago
1
Holly Bell

It still shows my payouts are suspended. 

10 months ago
10
BrookAve

Please answer the following:

 

OS  = MacOs or Windows  , If Windows Os which version ?  7,10 or other , If other what ?

 

Browser Used = ??

 

Is there Antivirus or an Internet security pack that covers browser security and not just anti-virus?

Avast, Bitdefener, McAffee, Norton, Symantec, ESET, Other , If other what?

 

Have you got another computer to you can try this on?

 

10 months ago
1
Holly Bell

Windows. OS 10. Chrome. McAffee

10 months ago
B.
Community Admin

Hi Holly Bell

 

We've checked your Extranet settings and all buttons seem to be working well. 

 

Please try to clear the browsing history and then log in to your Extranet using Google Chrome. 

 

Best regards!

10 months ago