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Hello everyone,

I've just created an account to list my hotel on

I received an email from said that my registration is confirmed but not live yet.

However when I log in my Extranet using my Login Email and Password, it says that

"Account disabled

For security reasons this account, belonging to this email has been disabled from accessing our products and services."

I tried to contact support by phone calls many times but they said my account is blocked by some reasons and they can't provide me the reasons why.

I can't log in Extranet so contacting them by phone calls seems like the only way to ask for help.

Until now it's been months but I still can't list my hotel and also didn't receive much help from

Can somebody help me if you have gone through my case?

I really appreciate it.

Thank you very much.

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BrookAve 2 years ago


Hi Thin Nguyen


If after phone calls they say you are not allowed to list, then there is nothing to do but list on  other OTA


Kind Regards