We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



i forgot my property ID number


I received by mail from Booking.com my property ID number but now I cannot find it and I cannot find the number. Now the problem is I need to email Booking.com about important credit card information messages that they just emailed me but either by phone or by email they're asking my property ID number.

Any idea how i can get this number back or how do i communicate with Booking without using the property  ID?

thanks for helping


3 Replies


You logged in here though? It is the same code, do enter it manually or have it saved in your browser.

If saved but you can't remember it, go into your browser settings and find the password there, under this forum's bookmark.



1 year ago

I received by mail from Booking.com my property ID number but now I cannot find it. How find it please help



10 months ago
Community Admin

Hi Battur , and thank you fro posting! 

The ID of the Property is indeed very important for us to identify you at any time. You should try to log in into your account Extranet (normally try with the email address used to complete the registration and the following password). If you manage to access to it, you will need to click into the property' s name (on the top-right side of the Extranet, between Account and Help) and there, you will have your ID displayed.

Another way would be accessing to Pulse, click into More -> Property -> Property details.

Good luck!

10 months ago