We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



i have a question

On my wall it is written:

Because we're dedicated to being a safe platform for both customers and partners, we've temporarily disabled non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know.

Can somebody can explain to me when this issue will be solved for me????


2 days have already passed.

Thank you

1 Replies


Definitely a question for Booking.com rather than this forum of fellow hosts.

Are you a new host to Booking?

If not, have you had any recent issues with payments?

1 year ago