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I need to cancel a booking made by a customer
Hi all, I am new to booking.com
Unfortunately, the calendar for my property was not correctly up to date and someone has booked a stay when there is not availability.
I tried to cancel it but the only options I get are "Payment not received" or "Guest has requested cancellation". Is there a way I can cancel it and the guest gets a full refund? Obviously they should not be charged for this.
The booking was made only 10 or 15 minutes ago. I have messaged the guest to inform them of the situation.
Any help thankfully received!
Solved - I apologised to the guest, asked them to cancel the booking which they have now done.
Hi Cheney,
Great news...
Have in mind that calendar is not sinc in real time. You have to do it manually the moment you get a reservation to be sure you dont have a double booking or maybe use a channel manager.
Wish you well.