We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



I want to close this account

Pls close my account as the location map is wrong and my guest had no shows simple because the got lost.

6 Replies

Donna Luxford

Hi Charmainefernandes, this is just the forum where hosts can help each other. First off go to your Extranet and click on the Property tab and then click on general info and see what the address says. It should only say what you put in. If the address is correct then next to property location it will say "google maps". Click on that and see if it takes you to your address. If the address is incorrect then you will have to contact Booking.com. In Extranet it says Inbox. Click on that and then click on Booking.com messages. At the bottom right of that page you can either email them or it has a phone number where you can call them to discuss the issue. All the best and hope you get it sorted.

2 years ago
Leandri Klopper

Hi there,

Donna Luxford is completely right.

I also suggest making sure you have a Standby nr on the website and on all your information packs that you send to guests before they check in. So the guests can phone you when they get lost.

Best of luck!

2 years ago

I want to quit cooperation because i do not have much time to deal with these things.Thank you for your successful cooperation.

2 years ago

I want to close property ..i want to close m Account

1 year ago

i want to close this account becouse i already have another account

1 year ago