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I want to close this account
Pls close my account as the location map is wrong and my guest had no shows simple because the got lost.
Hi Charmainefernandes, this is just the forum where hosts can help each other. First off go to your Extranet and click on the Property tab and then click on general info and see what the address says. It should only say what you put in. If the address is correct then next to property location it will say "google maps". Click on that and see if it takes you to your address. If the address is incorrect then you will have to contact Booking.com. In Extranet it says Inbox. Click on that and then click on Booking.com messages. At the bottom right of that page you can either email them or it has a phone number where you can call them to discuss the issue. All the best and hope you get it sorted.
Donna Luxford is completely right.
I also suggest making sure you have a Standby nr on the website and on all your information packs that you send to guests before they check in. So the guests can phone you when they get lost.
Best of luck!
I want to quit cooperation because i do not have much time to deal with these things.Thank you for your successful cooperation.
I want to close property ..i want to close m Account
To Sezonaapp and Kerkar41 .
Then contact Booking.com directly and ask them to close your accounts.
i want to close this account becouse i already have another account