Illegal listing of my property

my property is listed under a different name by somebody else and despite chasing booking.com via the extranet inbox to have it removed I seem to get a scripted message everytime I follow up:

"We have forwarded your message to a specialist on this topic. They generally respond within 2 days. Nothing else is needed from you in the meantime."


Awful experience, anybody else have had this experience? any advice?


Hello Mehrdad Fatemi! Welcome to the Partner Community. Sorry to hear about this. As BrookAve mentioned contacting support is the best thing to do.