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Illegal listing of my property

my property is listed under a different name by somebody else and despite chasing booking.com via the extranet inbox to have it removed I seem to get a scripted message everytime I follow up:

"We have forwarded your message to a specialist on this topic. They generally respond within 2 days. Nothing else is needed from you in the meantime."

 

Awful experience, anybody else have had this experience? any advice?


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BrookAve 2 years ago

Contact us

For more general info you can contact one of our main lines for help.

 

Depending on how long ago it was, simply wait, then after 4 days retry phone.

 

In mean time see what document you have to prove it is your property.

I
Anonymous
2 years ago

Hello Mehrdad Fatemi! Welcome to the Partner Community. Sorry to hear about this. As BrookAve mentioned contacting support is the best thing to do.