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Immediate reservations when registering my property

Hi everibody I'm new in booking and I had less than 1 hour registred, when some reserves appeared. I was still in configuration and instructions of the announcement.
I,'ve contacted directly the booking support and assistance, but until now I have no answer. I hope they understand, because , I didn't even post fotos enough, the description of the house is not complete, I didn't say my account number etc., etc... I'm still trying contact with them by telephone,to +44 20 3320 2609, but they're asking for numbers that I never saw...I 'll keep trying contact with booking, and maibe they will help me solving the situation, but it's not being easy... Want shell I do?it never happened in years as host...


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Brunojsilveira

Thanks for your help Cassid, I hope to have some atention and understending from Booking suport. I' ve been texting them all the afternoon and wasn`t enough.Beside that i send a mensagem to the client and wasn`t enough to. 2 hours ago i had the client on my door waiting for me. It`s sad because i`m a serious host`and it never happened before. Let`s see wath`s going to happen and how does Booking will treat my case.

Best Regards

Bruno

2 years ago
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Kees

Hi, I had the same problem.I was still busy checking all and then there was a booking. As all info and text was not very well I try to mention that to the team. After that I have to cancel the booking, Strange, why. So I did not do that. Also a little panic as a saw that the owner was always responsible for the text ( booking made ). Then Booking cancelled and held me responsable for all costs. Now you understand I was not very happy with this all. But after some calls( about 10 ) I found the wright one who solved the problem. And now so far so good and never heard about this matter again.

2 years ago
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Aidanmcgourty

My problem is how to avoid someone booking and turning up on my doorstep a few hours later - i need 24 hours notice at least . How do I set this up or can i

2 years ago