Instant Booking

Hi Ann and welcome to the Partner Community.

I understand exactly what you mean...

I feel the same,especially when guests don't answer my questions but until now all my guests are excellent and have no problems...

I think it helps if you send them a message as soon as they make reservation giving them the opportunity to contact you personally by WhatsApp, Viber etc.

Wish you a wonderful New Year.

Probably it is not allowed...

I don't really know, I only give them my mobile no. Its more secure  to communicate through booking.com...if something goes wrong you have evidence....

Wish you all the best.

Remember that you can add your property link in your profile.

Reminder this is Partner Hub, not BdC Partner Support Team. They will never see these posts.

We cannot help with Finance or Action Requests. For that you need to contact them directly.

Hi Ann

1. Bookings are only auto confirmed based on Availability Calendar.  
2. It is your responsibility to have read all the Getting Started Guides and to maintain the Calendar settings.  
3. Guests can book straight away even before you are finished setting up. So it is important you disable availability in the near future of the calendar, such as mark Room Types as closed or set inventory for that date range to 0. Do this straight away, so if you need 3 weeks from now to finalise and read up on everything, then that is the date range to close.  
4. Guest not responding to BdC Message system. Unfortunately that is not a genuine reason to be suspicious, and I get why some do not like it. Typically trying to hedge bets on should I cancel so as to not loose a blocked room  that might be a No Show. This is were its important to learn how the platform works and what you can leverage to mitigate this, such as Prepay, and deposits.  
5. Guest contact info. Under Property > Policies, There is a section to make Guest phone number and address mandatory  
6. Leverage Automatic Message Templates. Be clever about wording and covering off on YOUR terms early at start of the New Reservation template, and other templates. By covering off on things here you can cover your ass later when dealing with a difficult Guest.  
7. Filtered, moderated messages. Yes email is meant to be limited to the BdC message system in the Extranet and Pulse app. usually they will scan for and give out if you share email addresses via it. However if you have their number and they have yours that is fine. and of course up to you what you share directly with Guest. I use WhatsApp and add every guest to my phone to see if they use it too. Useful to send reminder of the check-in info (which can include email address, WhatsApp number etc). WhatsApp can be installed on computer while using Extranet in browser to copy paste from templates etc too.

Message or Call BdC Partner Support

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

Kind Regards,

Be Safe, Be Well

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