We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Invalid credit card

Was informed of an invalid credit card  used by a client but don't know how to cancel his reservation.



1 Replies



Simply logon to the admin dashboard , extranet.


Click reservations, then that guest, on right pane of the reservation details you will have cancel options and no show etc.

You would be better off using Partner Help, Contact Us to get a phone number to speak to BdC advisor directly to get them to do it due to the scenario.


Kind regards, merry xmas


11 months ago