We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Guest never showed up  and nor did I receive any form of payment.  How I been blocked from my account  how do i get this resolved 

1 Replies


You have posted this on the partner forum so we are not able to resolve this situation.  If a guest do not show up you need to mark them as 'No show' then you don't get charged commission.  If you need to contact booking.com help team use the Inbox icon on Extranet.

6 months ago