We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Invoice and not open yet

Dear booking 

This Novavita Spa & Bungalows 

I have receive an invoice for $216,00 and it says is because a reservation made for an amount of $1.800,00. 

I have to clarify that my property is not even open to the public. How is this possible? I haven't even receive the location confirmation code. 

Im sure there is a mistake in your system. Please fix this and get back to me asap. 

Im copying the invoice (its in Spanish so im translating it for you) 

ID del establecimiento - ID property: ***

Número de factura (invoice number) : ***

Fecha (date) : 6 /4/20

Período (period): 1/3/20 - 31/3/20


Descripción Facturación Comisión - Invoice description of commission 

Reservas - Reservation amount  USD $1.8 0 0 ,0 0

12 % USD $216 ,0 0

Total Commission USD $ 216 ,0 0

El plazo de pago vence- Pay until : 19 of april 2020

Para pagar esta factura con tarjeta de crédito , inicia sesión en la Extranet (Extranet > Administración > Facturas) y selecciona la factura (o facturas) para realizar el pago . Ponte en contacto con nuestro equipo de administración si tienes alguna pregunta.

1 Replies


Find the invoice on extranet, open it's statement, find the booking and select "dispute" box on the right, followed by submit at the bottom of the statement. 

Another box will appear asking for details of your dispute, fill appropriately and submit/save. In a few days BDC will check the error and issue a credit note to cancel out the invoice.

Buena suerte y mantente saludable.


7 months ago