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1

Issue about booking system which indicates 2 adults and 2 kids i

Dear Mister, Madam,

Your system indicates than we can welcome 2 adults and 2 kids instead of 2 adults and 1 kid.

We have only one single bed (1 person) and one sofa bed (2 persons) and the studio has just been booked by a family of fourth members.

Can you correct the parameters for us?

Can the customers cancel the reservation free of charge ?

Thanks for your quick answer.

Kind regards,

Joselito +***


9
Sharonpowney

You have posted this on the partner forum so we cannot see your setup to know what is wrong with capacity.  Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

Whether the customer can cancel free of charge will depend on your cancellation policy.