I've sent a cancel request, customer is not accepting it


I've unfortunately double booked and I've explained the situation to the customer and sent them a cancellation request however they have still not accepted it.  The booking isn't until the end of August, however I'm concerned they aren't taking it on board and might turn up anyway!

Thank you in advance for your help.





Hi kirsty


Give it a week at least since its in august, then Phone Support team as per below options


Remember they could be ill, or focused on caring for someone who is and not checking emails as a priority.

Do you have the guest info under policies enabled for mandatory phone number required?


Ask Partner Support to contact them


If you are using more than one OTA to list property on , dont  without using a Channel manager 3rd party service provider.


cloudsbeds, beds24,nobeds, etc.


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


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how to contact partner support via private assigned number in inbox