user avatar image
1

Know Your Partner form

Hi, I got a message that my account will be suspended if I do not complete the Know Your Partner form but I can not find the form.

 

+3
6 Replies

1
Secret Pyrenees

We got one too! I think it's a scam as it's different to the other emails from Booking we get. I've not clicked on the links as I got three emails consecutively at 5:18 which suggests dodgy stuff!

+2
2 months ago
1
The Guesthouse

Hello All,

I have just had a conversation with a booking.com operator as I too had received the same message for 9 different accounts.

Apparently the message was meant to be sent to those that had not completed the partner info yet, however it was sent to everyone causing a little bit of panic.

If you want to verify whether you had already submit the info, enter your extranet, click on account and then security.

at the bottom of the page you should be reading if you have already done what you were supposed to do ;-)

Should you need to fill the info, click on property, then click on "your profile", update the info there and save. You will see that by going back to account/security, you will find a message that will state:

you've submitted this data, we are now processing......which means you are ok

hope this helps

best to all

luca

+2
2 months ago
1
The Guesthouse

Hello All,

I have just had a conversation with a booking.com operator as I too had received the same message for 9 different accounts.

Apparently the message was meant to be sent to those that had not completed the partner info yet, however it was sent to everyone causing a little bit of panic.

If you want to verify whether you had already submit the info, enter your extranet, click on account and then security.

at the bottom of the page you should be reading if you have already done what you were supposed to do ;-)

Should you need to fill the info, click on property, then click on "your profile", update the info there and save. You will see that by going back to account/security, you will find a message that will state:

you've submitted this data, we are now processing......which means you are ok

hope this helps

best to all

luca

2 months ago
1
Lydia Beckler

I got one too with my property ID. Has Booking been hacked?

2 months ago
6
Ilaria - Commu…

Hi everyone, 

Thank you for letting us know, we've just received an official statement on what has been reported on the KYP form:

 

"We apologise to our partners that have received an email earlier with the subject line: 

Last chance: Know Your Partner form(s) to be completed

We had some technical issues with the sending of this email, which we’ve since fixed. 

If you are an accommodation partner and have not yet completed the 'Know your Partner' form, you will see a banner in your extranet, informing you of the next steps to take. Log into your extranet.

If you have already completed this form, please disregard the email as no further action is required. We greatly value your time and effort spent on this initiative. 

We apologise for any confusion the earlier email may have caused. 

Kind regards, 

Your Booking.com team"

 

2 months ago