It is automated by the BdC system, its not a partner feature in Extranet.
Some run their own feedback web app and send a link via message or message template
Also after 7 days after checkout date , you can no longer send messages.
A button on the reservation details page - [Send Feed back Request] would be great, along with an indicator to say [System Sent Feedback Request : Pending/Yes/Complete
Complete meaning BdC sent it and guest has completed
Pending - BdC sent it but Guerst still has not clicked.
Hi Graeme Shafto
It is automated by the BdC system, its not a partner feature in Extranet.
Some run their own feedback web app and send a link via message or message template
Also after 7 days after checkout date , you can no longer send messages.
A button on the reservation details page - [Send Feed back Request] would be great, along with an indicator to say [System Sent Feedback Request : Pending/Yes/Complete
Complete meaning BdC sent it and guest has completed
Pending - BdC sent it but Guerst still has not clicked.
etc.
new feature request Communities Team :)
Kind Regards