We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Local law related: where to place the license number and where to find pre-authorization selection

Question 1: From the local act, that the host must post the authorized license number on the portal, but the digital numbers recognized as phone number format, is forbidden on any description page. So where shall i submit this license number?

Question 2: It is said from the forum that according to European Consumer Law, the pre-authorization selection need to be set. And it is under Property->Policies->Scroll down to the pre-authorization, but there is no Pre-authorization selection under Policies page. Is there something wrong on my page because my address is not verified yet?

Many Thanks!

4 Replies
76 Views

10
BrookAve
  1. License info - under property , description,  fine print, just use the function to request it be added to it.by the way no other eu partner Is doing this only you

2. Not sure what your referring to as I dont have it either. Pre Auth for what exactly ?

11 months ago
B.
Community Admin

Dear Ginger Jiang & Barry Reilly, thank you for posting in the community! Regarding the first question, it depends on the country that your property is located. You can find it under Property > General Info "Please tell us your license number" or Property > Property Layout > Select edit under the room and you will have the option "Please tell us your license number". Regarding your second question, the pre-authorization is only for the properties that accept credit cards. If you are cash only property you will not see this option. Best of Luck!

+1
11 months ago
10
BrookAve

Ah ok so if not using payments by bdc, pre auth is shown, good to know.

+1
11 months ago
1
Ginger Jiang

Excellent, thanks so much to all!

For question 2, I think "all payments managed by Booking.com" is set as default under 'Finance'->'Getting Paid', that's why there is no pre-authorization for me. And by any chance, do you know where is the tab for credit card setup and what is the benefits other than the payments managed by Booking.com? (not urgent to me, maybe for the future newbies)

11 months ago