Local support team , how to complaint ?

Hello , I just recently opened hotel , and without long story , after full verification (including letter sent from NETHERLANDS !!) , after 3 weeks of running, booking.com has blocked my account saying that is duplicate.

After conversation with one of the member , I have provided all documents which clearly shows that if there was a hotel before I have nothing to do with that. They have confirmed it.


And : 


Since than , there is no respond for a week , I have sent in total 75 messages , and called 55 times.
i have spoken with more or less intelligent people from support , but non of them cannot do anything as it's local support office.

Now tricky part , local support office does not have email address , no telephone number , they cannot be contacted at any circumstances , they DO NOT HAVE TO RESPOND AT ALL , they may , but they don't have to.

I have informed my lawyer , he has sent official letter to customer service as they advise that, we looking for at least 800GBP compensation a day since they blocked account on false "charges" (They try to charge me with previous owner debts).


Another funny part , they trying to force to take old owner account as its for them  "CHANGE OF OWNERSHIP", they have all documents , that I haven't purchase old business and there is no change of ownership , and they are sending messages to the account I don't have access too , (we somehow just receiving emails that they have sent message to former hotel extranet) - to the email address with my property !!!!!


Its been going like this since Friday , booking.com has got pure monopol in United Kingdom , there is no work without booking.com , I'm not sure if thats even legal ? 

You can be listed everywhere , but without this website there is nearly no bookings...
Its looks like competition on the market here is only to show that booking.com is no monopolist ? 


Have any of You got similar situation ? What can be done ? Shall I start with the legal action ?
Is there any secret number to person with any power/knowledge in this company ? 

Procedure for complain its illegal , I was told that by my lawyer , as they ask to send complaint to the people I complaint with (message through extranet), its shouldn't be like this.


I'm just tired and frustrated, and than it will be a huge issue to get compensation for all this days, at the very end I will probably get it, but it will take months/ up to 2 years I was told... 


Any advise please ? 


Thank You

1 Replies

Ian at Numurka…

list with Little Hotelier.

we are having problems with booking.com too.

specialist staff wont return phone calls,

1 of our properties shut down unfairly

and we are getting lawyers too,.

seems booking.com admin have communication problems.

very bad.

7 months ago