We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Location Confirmation Code Issue

Hi! The confirmation code sent to my address just arrived but upon using it, i'm getting an incorrect code. How do i make this work?

3 Replies

Aaltje B.

Can you answer this one Maria, thank you.

1 year ago

Hi, I am having the same problem. The code in the letter booking sent is not working for me, and I cannot confirm my location! Please help with this.

1 year ago