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location verification / mailing address

I set up 5 condos in two different locations (states).  Three condos are up and operating and have a couple of reservations.  The other two condos are waiting on address verification.  I don't really know why those two were picked out as a problem as one of them is in the same building as two other condos that were not subject to location verifcation.

 

More importantly, I understand the a physical piece of mail was sent to the condo.  I of course don't live there and one of the condos doesn't even have mail service.  Not sure where to go from here.  I can't find a support chat or email to talk to booking.com and of course will not receive the postal mail.  

2 Replies
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Sharonpowney

You have posted this on the partner forum so we are not able to resolve this situation.   If you need to contact booking.com help team use the Inbox icon on Extranet and you should also find your local phone number there.

3 months ago