We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



mailing address

Help I just got the pop up that Booking.com is sending a confirmation letter to our place we are going to rent out with a pin # for confirmation, it is an international location & we do not receive mail there, everything goes to the local PO not the house.  Now what? we don't live there full time it is a vacation rental.  Nowhere did they allow for documented proof of ownership nor did they have a spot for a mailing address. 

2 Replies

Phil Higley

I think quite a few people are in this very same situation. Personally i can't see the reasoning for this extreme measure. I am in the same situation and have even e-mailed a recent utility bill for the property ( which i have e-mailed to my home address from Cyprus ) which clearly states date- address- my details but apparently this is in sufficient proof.

8 months ago
Community Admin

Hello Thomas Clair and Phil Higley! Thank you for posting in the Community! The location verification of a property is obligatory for all partners. Please read the information provided in the link below:


In addition, this link provides further guidelines:


Best of luck!

8 months ago