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All of my rooms have been entered into the system, and all of them show up when I click on Room Details or Room Amenities, but one of my rooms isn't showing as
Dear Margarita,
When this happens, I call BDC partner support line and tell them to contact the guest themselves.
If they do not show up until our check-in deadline, I charge them for the whole reservation (a no show).
That's how I proceed and that's how I recommend you to do it.
Best of luck,
Zsolt - www.thuild.com