1
Gry Baptiste
#Advice
#BoostingYourPropertyPerformance

Messages

Hello everyone, can somebody help me with a problem? I saw today that I had two messages to ask me for informations about my apartment a few days ago, but I received no notifications, no email, no message, and just lost the opportunities. Is there a way to be warned when we receive this kind of messages (notifications were allowed in both phone's and booking site's settings) ? Thank you

11
BrookAve

 

Hi Gry,

 

I can confirm that unless you have toggled default notifications off, that they are still working.

 

This would suggest the issue is not with the Extranet settings and instead perhaps:

  1. wrong notifications email address typo
  2. review junk mail folder
  3. Messaging Perferences - Notifications off

 

You can review these:

  1. https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/notifications.html
  2. https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/contacts.html
  3. https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/messaging/settings.html

 

Kind Regards

 

 

1
Gry Baptiste

Thank you BrookAve for your quick answer! Unfortunately all these parameters were ok, it looks like these messages are different from messages from guests who actually reserved. I can only see them by connecting to the website. 

11
BrookAve

that sounds like SPAM. check the underlying sender email address

1
Gry Baptiste

Nothing in the spam box. The questions were in the "Questions for your property" section. I did check that email alarm was activated for those, but still I received nothing.