We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Minimum booking

Hi 

i have just joined and although set my minimum stay-to two nights I have received automatic bookings for one night? How can I rectify this? Can I decline the second booking without being penalised???

1 Replies
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7
jaybeegee

hi! i think you better call customer support if you are thinking about rejecting bookings as it is a sensitive topic and you can only do it if there is a legitimate explanation.

My suspicion is that you did not set it up correctly or you might have launched a campaign/special offer and did not specify the minimum nights as this overrides the default!

We have all been there and it is part of the learning process!

GL!

1 year ago