More guests than in reservation
Hi, It looks like our guest decided to save some money (maybe 20 euros or so), and booked a holiday villa for 2 persons, but instead 4 arrived. Our villa is managed by someone else, and they reported this after this guest had left. Problem is that during COVID-19, we have strict cleaning policy, and for example towels & bed linen are included in the reservation price. Now we're not sure, if this guest even brought bed linen with them.
What do you do, in cases like this?