We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



My Account Has Been Disabled (Right After Setup)... I don't Know Why.

I had just finished setting up my family's boutique hotel on booking.com... I received the welcome email that told me to "create a password".... I even have a booking ID...

When I clicked the link to add a password, and put my email, it told me that my account had been disabled. I dont know what to do... or how to get it fixed... 

What might be the problem?


1 Replies



Hi Wanjiru Lenana


For account assistance please reach out to the BdC support team by phone directly. See below for contact info.




Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

9 months ago