1

My apartment rent

He is close maybe one months. Now *** pay you and want to give back his money. In bank account i dont have nothing. Everything is in your bank account 

1 Replies
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10
BrookAve

 

rough translation :

 

Your Apartment has been closed.

A booking prepaid for an existing booking, but you will not be open.

The funds are with BdC.

How do I cancel and refund this guest?

 

  1. simple open the reservation details page  
  2. send guest message of intent to cancel now and that they must click on accept when the notification arrives.  
  3. on right pane , click request cancel  
  4. choose option 2  
  5. system notifies guest , and they must click on accept/confirm.  
  6. system then processes it

 

all done

 

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14 days ago