We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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MY FIRST BOOKING AS A HOST. Please Advise

Hi,  I have my first booking.  I dont knkw how to go about with the payment?  Will the guest pay me directly?  Will booking. Com pay me?  How do I pay the booking.Com fees?

My guest is scheduled to arrive tomorrow (26.10.2020).

I am unable to get through to her on the contact number provided. 

I have sent two messages via Booking. Com but have received no reply thus far. The number provided says invalid on my phone. I have not used booking.com before as a host so I am unsure how to do things here.  Please advise about payment and how to get in touch with my guest. Is there anything I can do or anything booking.com can do to confirm the booking.

Regards,

 

2 Replies
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10
BrookAve

 

Hi Sid,

 

You really have to learn and read all the Partner Help for Getting Starting, we cant do it for you.

 

It should have been done prior to signing up.

 


  1. Payment - By default you will have to collect the payment yourself. As you likely have not setup any other methods. Search for 1> Online Payments , 2> Payments by Booking  
  2. If you want to long term handle all payments, consider a service like : https://sumup.ie/bookingie/ and then sign up , request their Virtual Terminal , in order to do payment links, remote card payments etc.  
  3. Payments by Booking is the ideal solution for new hosts. BdC doeseverything for you under this service, and its also more secure , as guests prepay BdC, and then you get a payout. See Getting Paid under  Extranet - Finance  
  4. Commission and payout PbB charges a %  and then a fixed % for the amount to be paid out via a payment gateway service. e.g. 18% + 1.3%  
  5. unable to contact guest - contact BdC support team if you cant wait until she arrives. see guide below.  
  6.  Hopefully you had the sense to set up the auto message templates for : 1> New reservation 2>Check-in info 3> How to get here Assuming the guest has all the info to find the place you can meet them and settle the money owed on arrival.  
  7. Confirm Booking - all bookings are auto confirmed once the calendar shows a room type as open and has an inventory of 1 or more.

 


To prevent more bookings for now until you are fully setup and have read everything in Partner Help, I suggest you :

 

Open the Calendar in List view and select a date range from now until 3 weeks later, and set all room types to closed.

 


The calendar will be open bty default as soon as you create:

1> room type

2> rate plan and link it to  room type(s)

 

 

Dedicated Partner Contact Options - Visual Guide

 

 

1 month ago
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1 month ago