1

My property not available

Hi I just joined and didnt setup my listing property, and my property got booked, but is not available, how can I cancel the booking??

4 Replies
10 Views

9
Sharonpowney

You cannot cancel yourself you need to ask the guest to do it.  Also good to personally message guest and explain and apologise.

  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest to receive email with action to confirm

then go into your Rates, Calendar - use List view and Bulk update to set to Closed until you are ready to open

4 months ago
1
yuki Nadod

I have messaged guest to apologize for the confusion, but did not get a reply. 

If guest does not reply at all, and the property is physically not available on the date, what will be the procedure? Do I need to arrange a refund or will booking do that?

4 months ago
9
Sharonpowney

Have you tried to ring them?  If guest does not reply you MUST contact booking.com help to ask them to contact.  You can't just leave the guest to show up with nowhere to stay.

Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

4 months ago
1
yuki Nadod

ok great, thanks for the extra contact details info!

4 months ago