We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

My property not bookable showing

Hai sir/madam

My property not bookable showing. Why I was completed everything. Then y showing like this. Give me solution. 

Regarding 

Pradheep. S

Contact number ******

Mail I'd *******

3 Replies
81 Views

10
BrookAve

 

Hi 

 

This is partners forum and not direct line to BdC support team. That means they will never see this and never call you . You must call them .

If you have not already done so please read the Getting started guides in Partner Help up top of this page.

 

https://partner.booking.com/en-gb/help/first-steps&nbsp; < read it all


Why is my property not live and bookable by guests?

If your property is not live and bookable on our website yet, it may be because we still need to verify the location of your property.

If you’ve recently signed up to Booking.com, use your login details to check your sign-up status in the Hometab of your extranet.

If you’re already working with Booking.com, check these tips to see what you need to do to get your property online and bookable:

  1. Have you added your rates and availability? If there are no prices and dates loaded, customers won’t be able to see your property on the website. You can check these details in the extranet’s ‘Rates & Availability’ tab. For more info, read our step-by-step visual guide for updating your availability.
  2. If you can’t see your property in Booking.com search results, check your minimum length of stay restrictions and then try searching again.
  3. Have you uploaded photos to your page? We can’t show properties online without a selection of quality images.

You can read more about photos here: ‘How to take better photos of your property?’ and ‘How do I add, change and update my photos?

  1. Make sure you don’t have any outstanding invoices from Booking.com. This information can be found under the Financetab.

If your property is still not bookable or visible after you’ve checked this information, let us know via the ‘Inbox’ tab.

+1
8 months ago
1
Susan McGarry

how am I supposed to contact booking.com?? this whole experience has been truly awful and now my property is "no longer bookable" terrible customer service.....sorry non-existent customer service!!!!

-1
4 months ago