New Comer Need HELP! - GUESS PAYMENT
As the title indicates, I'm new to booking.com and host experience in general. I have a couple of questions to get a head start and solve my confusion.
I just listed my property and everything went very well (I think). I research a little bit in the forum and found out about booking commission by every month. I have my first reservation yesterday and the guess prefer to pay by cash. Then in that afternoon I received a email saying booking cancel for that day. I thought the guess canceled to pay cash to help me avoid commission. But the next day, he said he didn't cancel it and he thought I did it as it will be beneficial for me. Either he lied or I made a big mistake.
Is their a booking procedure that I haven't been aware of? For example, inform booking.com that the guess arrive or something. I only just add bank account today. How can I be sure that I will receive payment if guest pay online through booking.com?
And please share some great tips for newcomer if you have time to spare!
Thank you very much!