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1

New host in Brisbane, Australia

Hi,

I'm a new host in Brisbane, Australia. 4 days ago, I was able to register my house as a host. I was able to establish contact with the call center. during that initial contact, I was able to convey it was _IMPOSSIBLE_ for me to register my banking details, despite trying four different australian bank accounts.   problem is the booking.com system allowers users to search for the name of their bank, then provides a pre-selected list of BSB numbers to use. None of the BSB numbers nominated match any of the BSB numbers for my bak accounts. this was conveyed to the call center and submitted in a form on the booking.com website. for the life of my I cannot find a phone number to call, or a form to submit my complaint on. there is no live chat feature to chat with staff. I can't describe the frustration this creates in polite terms, it is an extreme level of corporate incompetence to create this problem and not resolve it quickly. A truly bizarre problem. since then I've received 2 bookings, one that subsequently needed to cancel, another that has arrived at my house and is staying. obviously booking.com needs to make payment to me. obviously I need to establish contact with booking.com  at moment, booking.com is behaving like a corporate fraudster, taking payment from customers and making it impossible to transfer payments to suppliers. Any company conducting business like this should be shut down, fined, forced to fix their conduct. I truly want to believe this is just a glitch as a new host. Can someone provide a working phone number to contact booking.com support? (I'm in australia, but at this point, any international number is better than nothing) is there a link on the booking.com website to request live chat with staff?  Is there a link on the booking.com website to submit a query that will actually receive a response from staff? I find this situaton truly bizarre.


1
Michael Johnson

spoke with call center, had to give my bank details to a staff over the phone, who promised to send my details to the finance team.  seems an uneccesary manual step when there is already a form online and services to validate bsb numbers. Who ever designed the web form creating this problem needs to fix the problem. It's not hard (source: I've built previous before)

6
michael beeston

Hello Michael.  I am a friend of Maria and have been with BDC for over 4 years with a property in Surfers Paradise...Have a look The Pinnacle Apartments Gold Coast.

I have my own Efpos credit card machine so NEVER have a problem with customers cards/or either they use BDC online Credit card which I put through MY machine the day after they arrive. Its good and NEVER fails.............Go to my property on BDC and have a look at my profile and credit card details for guests to pay. ( I NEVER accept cash, ONLY credit cards and it works every-time)  Call me when you can and I will try and help you  ***.  Have a great Australia Day and talk soon..Michael.

1
Michael Johnson

thanks. I'm now confused why host needs eftpos processing, or how this interacts with booking.com. I was under the impression booking.com takes payments from customers, then transfer the payments (less booking.com fees) to hosts after the guest checks in.   (minor correction, I think booking.com makes payments every thursday and after the guest checks out. I'm not clear where the need for hosts to have their own credit card processing starts/ends.  For extras after guests have made their accomodation booking and pre-paid? I'm unwilling to have guests turn up if they have not prepaid for their accomodation.   

10
M Adamopoulou

Hi Michael,

 

If you choose booking.com  to facilitate your payments you cannot have the option to have prepayments...

 

Remember beginnings are always difficult...

I am sure Michael B. can give you more details about payments

 

Wish you well 😀

10
M Adamopoulou

Michael,

Thank you so much for helping our new partner Michael.

 

Have a beautiful day🥂🥂🥂