We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

New Listing - Urgent - getting double booked

Hi, i have an apartment and am currently listed with Airbnb and Trip Advisor, and just joined Booking.com.  Although my calendars linked, today i got a booking which is already booked via Airbnb.  I think its something to do with my calendar showing all the bookings from airbnb, but also says "1 left to sell" which cuts across all my dates, although i only have one apartment! please help before i get anymore double bookings, and what do i do about the guest who has just booked??

3 Replies
20 Views

9
Sharonpowney

Contact the guest and explain.  Do some investigation first so you can offer an alternative that way they are more inclined to cancel.  If you ask booking.com to do this they will charge a relocation fee.

Then open up Rates, Calendar - use in List view and check through your availability and adjust.  

Note that sync calendar does not work in Real time so always a risk this can happen.  As Booking.com only works in Instant booking I have changed my Airbnb so that I have to confirm the booking, that way you can check calendar before accepting.

+1
4 months ago
10
BrookAve

 

Hi Tony,

 

ICAL Sync is a known issue, i.e. by design it is not instant sync, and not reccomended. A quick Search on here and you will see plenty pulling their hair out over it and IsleOfWight Partner strongly telling people to not try to do it.  

The only proper way to manage any property on 2 or more OTAs, is to use a Channel Manager 3rd party service.

 

Some are free and some are as little as 10 euro a month, such as nobeds, and cloudbeds.

 

Note: BdC iCal sync will never be available for room types with a count of 2 or more.


 

Kind Regards

How & Why Add your Listing to your Partner Community Profile

 

Contact BdC- Location of Partner Only Phone number and Message methods

 

+1
4 months ago
2
Lucky Tuna

Seems like your calendars are not in sync in real time, Tony,  are they ?

3 months ago