Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

New owners of existing property - unable to contact previous owners

Hi,

I have purchased a property which we want to place onto BDC.

However, when I enter the details, I am told it is a duplicate and was previously registered in 2017 by prior owners.

Speaking to support via telephone they said that there is nothing that can be done and I must have access to the previous email address. This is not possible as I have no way to contact the previous owners.

I would like a resolution so that I can now use the BDC with the property and display it as I am on other channels.

There must be a solution to change of ownership if we have available documentation to state I am the legal owner.


11
BrookAve

wow that support advisor should get a severe telling off for not using their brain .

 

The simplest method for them to provide ownership is to post a letter out with a code ./facepalm ... this is just outstandingly stupidly simple to do.

 

And yes emailing them copy of photo of house insurance and a government issues photo id is more than enough.

 

I would ring them back, ask to speak to a senior advisor or escalation manager. and get a case reference number.