Use our data-driven guide to capture late-season demand.


NO SHOW and payments

Hello, we just joined and we got a lot of bookings but the first two didn't show up. We also couldn't reach the guests with the telephone numbers they show on the website and the guests don't react on the mails. This happend before we let cash the money. Our rule is if you don't show you have to pay 100%.

1 Do we get the money for the don't show on from

2 is very hard to reach. Does somebody know a telephone number from were       they speak Dutch or English ?


Profile picture for user i
Isle of Wight … 3 years ago

If you are using Payments by and you have used the non-refundable setting, then yes, you get the money. Otherwise, you'll have to wait and see. A lot of owners take credit cards and charge guests when they arrive - and if they don't arrive, they have no money and empty rooms for the night and still have to pay fees to Keep it simple, keep it safe, use Payments by and make it non-refundable.

There is a phone number in your extranet. Go to Inbox > Messages and at the bottom of the right column, click "contact us" to expand the contact info - the phone number is at the bottom. Yes, staff speak English. That doesn't necessarily mean they understand what you're talking about .......