No show booking and no payment received from/via booking.com
A guest did not show up and I cancelled the booking after the stipulated time. I had no permission to access the credit card of the guest but booking.com did. Upon cancellation I was informed that booking.com would contact the guest about the payment as I have lost out on money I would have gotten if my calendar was open other people could have booked. There was a 1000 member conference.
When can I expect my payment.