A number of guests are canceling bookings 5 - 20 minutes after booking (without pre-payments)
I currently accept confirmed bookings without pre-payments (free cancellation at any time). Guests who make bookings at my property, quite often immediately cancel after reserving with us, usually a few minutes to 30 minutes later. This happens with about 30% of the guests. The other 70% of the guests did not immediately cancel their bookings with us and continue to hold their reservations.
Is this a common issue with other properties? What do you guys think? I just afraid I am doing something wrong with the system settings or what. Or is this a normal habit with guests simply just changing minds etc?