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Onboarding help for new partners: Hot Tip #2 - Connecting to a channel manager

Hot Tip #2

Welcome back to our Hot Tip Series for new partners. This week's focus will be on your Channel Manager connection. 

Connecting to a channel manager

You might have your property listed on more than one channel and want to make sure that your inventory is correctly managed and in real time. This can be done by having your property connected to a channel manager

There are many providers out there and each of them has unique benefits and capabilities. It's best that you choose a channel manager that fits your needs. Once you have chosen your provider, getting your Booking.com listing connected is rather simple. 

Head to your Booking.com extranet, on the top right-hand corner you'll find a section "Account". A drop down will appear after you click on it - choose "Connectivity Provider" and follow the steps outlined on the page.

Please get in touch if you have any questions or require any help. You can compose a message via the extranet under Inbox > Booking.com messages. Otherwise click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message. 

Our 24/7 partner support team is available on one of the numbers listed in your extranet or check out the overview of where you can reach us.


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CHENRY TZON PA… 2 months ago

Hello Ivana 

I'm new as a host here and I would love for  some of your advice as I am facing some difficulties 

Thank you 

Harry

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Account Adviso… 2 months ago

Good afternoon Harry,

thank you for reaching out.

I want to make sure we give you the right support for your situation.

We have specialized teams for topics and queries - Please contact our support teams directly by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message)  or tap More on the Pulse app.

All the Best,

Ivana 

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Kimberly Chalmers 2 months ago

I use Hosthub / SyncBnB to combine all of my calendars into one easy place. They update about every 5 minutes and offer a NO "double booking" guarantee. They offer features that allow access to team members, such as cleaners, and also offer a place to keep track of expenses. I currently have 4 properties on 4 different channels and will likely have 6 up and running by the summer. I love the multi-calendar feature and it's worth the money because it makes my life easier. 

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Sam Skandran 1 month ago

I want to cancel the reservation # 2450491451

It is the "super high season" and I do not want to risk that the customer cancels his reservation 14 days before arrival without cancellation fees and I could not quickly find other customers because it is the high season , it is very dynamic. Another thing: I do not accept cash payments, I only accept payments by bank transfer or by credit card but I did not find on the intranet where to put this condition. Thanks for your help.

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Account Adviso… 1 month ago

Good afternoon Sam,

thank you for reaching out.

This forum is for general questions regarding Booking.com, unfortunately we are not able to help with specific property requests due to security.

Please reach out to the Partner Services team via your extranet for assistance with your specific listing.

We have specialized teams for topics and queries - Please contact our support teams directly by sending us a message via your Inbox tab of the extranet (under Inbox > Booking.com messages. If there is no "compose new message" directly there then click on See Contact Options > select a relevant topic eg. Account > select a relevant subtopic eg. Other > then click see all contact options > Message > write your message)  or tap More on the Pulse app.

All the Best,

Ivana 

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Kelvin Chua 28 days ago

Dear Booking.com Please be informed that our accounting side they have made double payment for the Booking .com Inv.#1573163854 with amount of US$67.35.  Please help us for solution in this matter or can give us for offset next payment for commission.

Thank you 

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Sandra McCrory 7 days ago

Hello I’m a new host in booking.

My customers all pay cash when they arrive to my house. But I don’t know  how will booking pay to me the cancellation when it happens 14 days before they arrive?

thanks