We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.




Good day. I would like to talk to someone about the verification code that is send via a letter. I have been waiting for that since beginning of September. Now both my listings are not available on the booking.com site. Our peak season is December and now is the time that guests tend to book for December.

Is there any other way to get our address verified? Or can someone give me a direct number to chat to someone at booking.com. i have already submitted a message via the pulse app. But have received no reply from Booking.com.

Thank you

1 Replies



Hi Madge

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.



Yes in general you should be able to simply phone  BdC Support to enquire for this. see guide below.



Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

26 days ago