We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Opening a listed property

I just created 2 listings.  Both say "closed/not bookable."  What do I do to get them going?

The first one I listed said I have to wait for a "code" being sent to the property address.  But when I log into my account, booking.com doesn't ask for anything for either property.

Also - does booking.com offer ANY phone service to property hosts?   (The way airbnb & VRBO do?)


2 Replies





Please see : Your first steps with Booking.com  , and my signature for contact info.





Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :



How To Contact Booking.com:


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Booking.com Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.




9 months ago
M Adamopoulou

Welcome to the Partner Community.

Barry gave you very good suggestion....Follow step by step and you will get there.  Dont forget a beggining is always hard...

Check to see if your rooms are open and rooms are not set at 0.

Contacting booking.com to check up your listing is always a wise idea.

Wish you a great start.

9 months ago