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Other way of verifying my location

Please advice other options on verifying my location as I'm not on a postal services.

My property is in Philippines while I'm currently based in UAE.

11 Replies
80 Views

B.
Community Admin

Hello Rachel Celestial! Thank you for posting in the Community! You need to contact us via your Extranet via the tab "Inbox" in order to request an alternative verification method. Once we receive your request a dedicated team will examine it further and we will contact you for further instructions. Best of luck! 

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4 months ago
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Rachel Celestial

how to send a request via "Inbox"??? there's no way of doing so...

4 months ago
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Phil Higley

Hi Rachel i am having the same exact problem. Please keep us informed as to any updates. Regards Phil.

+1
4 months ago
1
Rachel Celestial

Hi Phil, pls refer "Community Admin" response below.. any luck?

4 months ago
2
Phil Higley

Hi Rachel, after a lot of effort i finally managed to send a message to admin just waiting for a response now which will hopefully allow me to verify my property location by alternative method. Regards Phil.

4 months ago
1
Henri Tahiti

My account has been desactivated I dont know why

4 months ago
1
Rachel Celestial

Sorry to hear that Henri. I'm a newbie here, still learning the process... hope you sort it out. Pls. give as an update. Cheers!

4 months ago
B.
Community Admin

Dear Rachel Celestial, in order to send a message in our customer support please follow the next steps: 

Log in to your account > Go Inbox and select Booking.com Messages > on the right side you will see "Can't find what you need?"  select "See contact options" > A popup window will appear, select the topic > then you will see the option "None of these helping?" clink on Contact us. > here you will able to write us a message or contact us by phone.

 

Wish you the best of luck!

 

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4 months ago
1
Rachel Celestial

Where is it??? Can I have your Phone Number please....

Screen shot showing "None of these helping?" is not part of those options

4 months ago
1
Rachel Celestial

before posting this query, I explored all the possibilities; wherever I saw "Contact Us" immediately pressing it and there you go... on the same loop

4 months ago
2
Phil Higley

Hi Rachel after quite a lot of effort i finally managed to e-mail admin. Just waiting for a reply now which will hopefully explain alternative ways to confrm my property address. Regards Phil.

4 months ago