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Overbooking and cancelling the reservations

We are changing to a Channel Manager who asked us overnight to open our calendar up through to 2025. Overnight we have had 11 bookings for May half term 2021 and we are full. How do we get in contact with Booking.com to get all these reservations cancelled urgently?

Thanks


Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

 

 

 

Hi Helen,

 

see below options. for contact ,but better to create a message template to get the guest to cancel themselves on their account to avoid relocation invoices, assuming they even agree to, but worth trying it first.

 

 


REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

 


Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox