1

Overbooking assistance

Just listed a property today and need to cancel a reservation made today as overbooked. Need e mail address for support or message address or tel number. Have spent a whole hour trying to this. All I get is go to Inbox but no way to message anyone from there

1 Replies
8 Views

9
Sharonpowney

to do cancellation yourself you can

  • Extranet
  • Reservations
  • Reservations Details Page
  • Right Pane, Request To Cancel
  • Choose option 2, submit
  • Wait for guest to receive email with action to confirm

Yes you can message them through Inbox.  Use 'booking.com messages' option and See Contact Options.  Or give them a call see link for local phone numbers. 

https://partner.booking.com/en-us/help/where-you-can-reach-us

4 months ago