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Overbooking help
I have an overbooking and am trying to reach guest urgently as it's for this weekend. I only joined booking.com yesterday and hadn't blocked unavailable dates yet by the time she booked and received no request prior to booking asking if space was available. I am very worried she will arrive on Saturday
Hi Brenda,
This is a common issue with new setups.
Please ensure by now you have closed rooms until you are ready.
Now check the reservation details page for phone number if none, first:
Go to Property > Policies> scroll down to GUEST REQUIRMENTS
https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/policies…
Enable Guest must provide address and phone number.
On the Reservation Details page you can :
what does topic MRS mean?
Note: if you attempt to contact BdC support to cancel this they likely will invoice you for relocation of the guest, hence why i never do and use the steps above.
Kind Regards
PS : please take the time to complete your profile and add the property listing link
How & Why Add your Listing to your Partner Community Profile
Contact BdC- Location of Partner Only Phone number and Message methods