2
Brenda redelinghuys
#Advice

Overbooking help

I have an overbooking and am trying to reach guest urgently as it's for this weekend. I only joined booking.com yesterday and hadn't blocked unavailable dates yet by the time she booked and received no request prior to booking asking if space was available. I am very worried she will arrive on Saturday 

11
BrookAve

 

Hi Brenda, 

 

This is a common issue with new setups.

 

Please ensure by now you have closed rooms until you are ready.

 

Now check the reservation details page for phone number if none, first:

 

Go to Property > Policies> scroll down to  GUEST REQUIRMENTS

 

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/policies…

 Enable Guest must provide address and phone number.

 

On the Reservation Details page you can :

  1. send the guest a message stating you are not open yet, only getting setup. And that they will next get a notification to confirm cancellation and refund only starts once they click the link in email.
  2. then immediate after sending , click on right pane - Request To Cancel
  3. Choose option 2, this will initiate cancel and refund, if prepaid to BdC.
  4. wait for guest to comply.

 

what does topic MRS mean?

 

Note: if you attempt to contact BdC support to cancel this they likely will invoice you for relocation of the guest, hence why i never do and use the steps above.

 

Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods