Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

2

Overbooking help

I have an overbooking and am trying to reach guest urgently as it's for this weekend. I only joined booking.com yesterday and hadn't blocked unavailable dates yet by the time she booked and received no request prior to booking asking if space was available. I am very worried she will arrive on Saturday 


11
BrookAve

 

Hi Brenda, 

 

This is a common issue with new setups.

 

Please ensure by now you have closed rooms until you are ready.

 

Now check the reservation details page for phone number if none, first:

 

Go to Property > Policies> scroll down to  GUEST REQUIRMENTS

 

https://admin.booking.com/hotel/hoteladmin/extranet_ng/manage/policies…

 Enable Guest must provide address and phone number.

 

On the Reservation Details page you can :

  1. send the guest a message stating you are not open yet, only getting setup. And that they will next get a notification to confirm cancellation and refund only starts once they click the link in email.
  2. then immediate after sending , click on right pane - Request To Cancel
  3. Choose option 2, this will initiate cancel and refund, if prepaid to BdC.
  4. wait for guest to comply.

 


what does topic MRS mean?

 

Note: if you attempt to contact BdC support to cancel this they likely will invoice you for relocation of the guest, hence why i never do and use the steps above.

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods