Introducing Travel Sustainable

Our new way of recognising your sustainability efforts and championing them to travellers – for a better tomorrow.

Discover more

Pinned Answered Closed Featured

Partner Community Etiquette

Welcome to the Partner Community. Want to get the most out of your conversations? Consider these 6 tips when sharing your comments:

  1. Consider your tone: Please remember that this is a public space, and when approaching discussions, even where disagreements arise, we should always do so with respect.

  2. Be specific: Before posting, make sure your subject line is clear, the content of your inquiry is in-depth, and the reason for your post is evident. This will help you get the most helpful answer.

  3. Start with search: In order to avoid repetition, make a little search before posting in order to check if the existing topic has been already created.

  4. Did you post that already? Avoid posting the same comment twice in one post or cross post (place the same post across several boards),the doubled post/comment will be removed.

  5. Be attentive to general rules regarding content

  6. Though you must be a partner to participate in the Partner Community, do keep in mind that anyone can read your posts and comments. Please be mindful when sharing private details including your Partner ID, contact information or any other confidential or proprietary content. If you share identifying details about your guests (e.g. first and last names, confirmation numbers) or employees, these will be removed for privacy reasons.

Hope these tips help you continue to get the most of your forum conversations!

Happy posting,




unfortunately most do not read such guidelines and emotion first, then think later.





Kind Regards



Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .


How To Guide :…


How To Contact


If  urgent,  call the dedicated phone number* found in your extranet Inboxtab. Under Messages, Click on Contact us to reveal the phone number.  

For more general info you can contact one of our main lines for help.


Got a specific financial question?

Call the dedicated  phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.

Please note that our finance team is available during business hours, Monday to Friday only.

1 year ago
M Adamopoulou

Guests do not read...Partners do not read...

Who is reading???

1 year ago
Marin Dražančić

Hello everybody!

Please, is there any normal email address for contact because I can not find any contact phone number for us, hosts in Croatia as well as normally e-mail address. Also, my property address is not completely correct in written form at the main page. It is correct only at the Google map. Why is everywhere in the calendar, for example: Weekly rate, standard rate  ..... 5 persons?  I am renting whole villa for 6 persons and price is for 6 persons, but in calendar everywhere is written 5 persons and I can not change it. Customer service is really bad. 

1 year ago


Hi marin,

This is called hijacking another topic. 


Please click on Start Conversation to make your own topic.


Kind regards

1 year ago