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Partner Community Guidelines

Hello and welcome to the Partner Community! This is where friendly, knowledgeable partners share their experiences, help each other out and spark inspiring conversations. We hope you enjoy taking part in them.To make sure everyone can get the most out of the Partner Community, we’ve come up with a few ground rules.

The short version

We’re lucky to have such a diverse community of partners from all corners of the globe – and for us, it’s really important that it stays that way.

To keep the atmosphere helpful and collaborative, it's important that all members treat each other with respect. That means thinking before acting, and only using the Partner Community for its intended purpose of sharing tips and experiences. For more information on what that looks like, take a look at the guidelines below.

The full guidelines

How to post

  1. Search for existing discussions before you start a new one, as your question may already have been answered by someone else.

  2. Try to make sure that all your comments add something to the discussion.

  3. Provide constructive answers and actionable feedback.

  4. Be specific when asking a question: use clear subject lines and make sure there’s enough context for other community members to understand it.

  5. If you quote any facts, make sure they’re accurate.

  6. To start a conversation, click on ‘Start a conversation’ or ‘Create a post’, and you’ll be redirected to a new page where you’ll be able to enter your post title, select the topic and write the text in the body space.

  7. If you’d like to add an image to your post, click on the image icon. You’ll find it at the top of the box where you write your post. Then choose the file, add a short description of the image and click on ‘Save’.  

  8. If you’d like to add a video to your post, click on the video icon. You’ll find it at the top of the box where you write your post. Then add the embedded video code or the YouTube URL and click on ‘OK’.

  9. If you want to make it easy for other partners to find your post, you might want to add a hashtag. Before you save your post, click on the drop-down list and choose your a pre-set hashtag.

  10. Before your post is published, you can preview it. Just click ‘Preview’ to see what it’ll look like when it’s published. Once you click ‘Save’, it’ll be live on the Partner Community.

What not to post

When adding photos and/or videos to a post or comment, make sure they don’t include:

  • Images or videos of celebrities, animals, landscapes.
  • Images or videos that could be perceived as vulgar, pornographic, illegal or offensive.
  • Images or videos that are not your own or could infringe any copyright.

How to add a comment

  • To leave a comment on a post, just enter your text into the text box and click on ‘Save’.
  • To reply to a specific comment, click on ‘Reply’ and your entry will be added below that comment.

Other post-related features

  • You can express agreement or disagreement with a comment by clicking on the thumbs-up or thumbs-down icon under the comment.
  • To start a new, separate conversation while reading a post,  click on ‘Start a conversation’ on the right-hand side of the page.
  • If there’s a post you’d like to follow closely, you can subscribe to a particular post by clicking ‘Follow’ or ‘Subscribe to new posts’. You’ll get a notification every time a new comment is added to that post.

Note: Booking.com may use the submitted content for other purposes (e.g. marketing) and we reserve the right to edit, crop, enhance or modify all photos.

How to select a profile photo

Your photo is a chance to show your authenticity to other partners. Think of it as your business card.It could be a picture of your face, an image of you at a networking event, your company logo or your property. If the photo isn’t fit for a professional space, it may be removed. If that happens, we’ll let you know and give you the opportunity to upload a new one.

Some examples of photos to avoid:

  • Images of celebrities, animals, landscapes.
  • Images that could be perceived as vulgar, pornographic, illegal or offensive.
  • Images that are not your own or could infringe any copyright.

How to upload the photo and property description to your profile

  • Click on ‘Edit your profile’ and select the picture you’d like to upload.
  • Add more information about yourself or your property in the ‘Biography’ box.
  • Add a link to your property website to your profile.

How to share your Partner Community profile on social media

If you’d like to share your profile on social media, click on the icon that corresponds to the social media platform you’d like to share it on. You’ll find this on your profile page.

How to create your profile description

The more detailed your profile is, the better that other partners can know who they’re talking to. Here you can tell us where you’re from, your level of expertise as a hospitality professional and the type of property that you manage. Your description could also include your hobbies, your travel background and other career interests. When creating your profile, you’ll be able to add a description of yourself and/or your property in the ‘Biography’ box, which you’ll find on your ‘User details’ page. In addition to that, you can also add a link to your property website in the allocated space.

As with any professional networking space, please avoid the following topics:

  • Religion
  • Politics
  • Personal values that could cause contention.

More features

Tagging. You can tag another partner in your post/comment by just inserting the ‘@’ symbol followed by the username of the other community member you’d like to include in the discussion. This person will then receive a notification.

Following. If there’s another community member whose posts you’re particularly interested in, you can ‘follow’ them, and any time they publish anything on the Partner Community, you’ll get a notification. To follow another partner, click on ‘Follow’ on their profile.

Hashtags. This feature helps you categorise posts, meaning that other partners will find your posts more easily when they’re searching for a particular theme. For each post, you’ll see a list of preset hashtags to choose from.

How to earn points and badges

  • You’ll get a point each time you create a post or leave a reply on the Partner Community.
  • As you accumulate points, you’ll move up the levels within the Community. For example, once you have 11 points, you’ll move onto Level 2. At 31 points, you’ll reach Level 3. The highest is Level 10.
  • Along the way, you can earn badges for your contributions. Each time you unlock a badge or reach a new level, you’ll get a notification and the badge will be added to your profile. They vary in colour and shape according to their difficulty. Here are the badges you can unlock:
  • Conversation Starter: Write 5 posts.
  • Contributor: Write 5 comments.
  • Snap: Upload your profile picture.
  • About You: Add your property bio in your profile.
  • Fan: Like other partners’ posts 10 times.
  • High Five: Get 5 likes from fellow partners.
  • Happy Birthday!: Active on the Partner Community for 1 year.
  • First post:  Write your first post on the Partner Community.

Email Notifications

To make sure you’re up to date with all relevant discussions on the Partner Community, we’ll send you an email notification:

  • When you receive a comment on your post
  • When a partner tags you (@mention)
  • When you have a new follower
  • When there is a new post in a topic you follow
  • When there is a new reply in a post you follow
  • When there is a new post or reply by a person you follow
  • When your post is deleted
  • When your post is edited
  • When your post is featured on the Community homepage.

In your profile you can edit your notification preferences by unsubscribing to all notifications.

  • Next to your profile icon on the top-right corner of the page, click on ‘Edit profile’.
  • Select ‘Account Information’.
  • Untick the “email notification” box to unsubscribe to all notifications.

What not to do

This is the serious stuff. Bear in mind that we reserve the right to remove your post (partially or fully), and to suspend your account, if you:

  • share personal details about you or someone else, including but not limited to: contact details (such as email addresses, social media handles and telephone numbers), account/booking information, and commercially sensitive information like rates and occupancy levels. When you share personal details, remember that they will be available to others outside of Booking.com with access to the Partner Community and we cannot control what they will do with this information. Booking.com is therefore not responsible for any misuse of any personal details shared via the Partner Community by third parties. It is also your responsibility to have obtained any necessary consent prior to sharing personal data via the Partner Community. Booking.com processes any personal data provided in the Partner Community in accordance with its privacy statement.

  • post or link to spam. That includes viruses, malicious software, advertisements, self-promotion and deliberately incorrect answers to questions.

  • post content that isn’t your own. Be respectful of other people’s intellectual property. You may recommend an app or solution to the Partner Community, or a relevant Partner Community discussion that provides a solution to another member’s question – but you must state whether it is free or a paid service.

  • share offensive, inappropriate, graphic or hateful content. Think of it this way: fellow partners also like to travel and may end up being your guests one day. Treat them like you treat your guests – with kindness and respect.

  • threaten or attack anyone based on their race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religious affiliation or disabilities.

  • distribute confidential information about Booking.com, its partners, affiliates, vendors or any third party.

Help us make this a safe space by reporting any behaviour or content that goes against our guidelines.

Can I use the Partner Community to request support directly from Booking.com?

The Partner Community is designed for you to chat to other partners and ask for their advice.

If you have a specific problem with the Booking.com extranet, or need assistance from a member of our team, please contact our support teams via your extranet inbox.

Updates to guidelines

These guidelines are subject to updates without notice, so we recommend that members read and review these guidelines on a regular basis.

Note that the Booking.com Terms of Service and Privacy Policy also apply to your participation in the Partner Community. By using this Partner Community  you agree to adhere to the Terms of Service and Privacy Policy.

Disclaimer

The Partner Community is provided “as is” and “as available” with no express or implied warranties of any kind including, but not limited to, any implied warranties of fitness for a particular purpose, merchantability, non-infringement, and title. Booking.com disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the Partner Community. You should assume total responsibility for your use of the Partner Community.

Booking.com does not take responsibility for the correctness, completeness, up-to-datedness or quality of the information provided on the Partner Community and Booking.com makes no representations, warranties or guarantees, whether express or implied, that the content on the Partner Community  is accurate, complete or up to date. Furthermore, Booking.com is not liable for any damage or corruption caused by viruses (or similar mechanisms such as worms, lock outs, metering, or self-destruct mechanisms) on computers or other terminal equipment in connection with visiting, using and/or downloading data of any kind from the Partner Community. You are personally responsible for protecting your equipment appropriately from viruses and other risks on the Internet.

The content, links and resources on this Community  is provided for general information only. It is not intended to amount to advice on which you, as a user, should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this Community.

Booking.com reserves the right, at its sole discretion, but disclaims the obligation, to monitor and/or remove content from any blog or post on this Partner Community. Booking.com may analyse browsing patterns and usage trends of the Partner Partner Community and its users with the general information collected. Booking.com may, but is not obligated to, monitor or review any areas on the Partner Partner Community where users transmit or post communications, and the content of any such communications.

If you do not agree to these Terms and Conditions, please do not use the Partner Partner Community, provide any materials or download any materials from the Partner Partner Community. If you no longer agree to be bound by these Terms and Conditions or if you are dissatisfied by the Partner Partner Community and/or its content, you must cease use of the Partner Partner Community.

THE WEBSITE AND ASSOCIATED MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BOOKING.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. BOOKING.COM MAKES NO REPRESENTATIONS OR WARRANTY THAT THIS Partner Community WILL MEET YOUR REQUIREMENTS, OR THAT YOUR USE OF THIS Partner Community WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DOES BOOKING.COM MAKE ANY REPRESENTATION OR WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PARTNER Partner Community. BOOKING.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PARTNER Partner Community OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE PARTNER Partner Community.

IN NO EVENT SHALL BOOKING.COM OR ANY OF ITS AFFILIATES, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION) ARISING OUT OF THE USE, MISUSE OF OR INABILITY TO USE THE PARTNER Partner Community, EVEN IF BOOKING.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification

You agree to defend, indemnify and hold harmless Booking.com, its affiliates, agents, vendors or suppliers from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or related to your use or misuse of the Partner Partner Community, including, without limitation, your violation of these Terms and Conditions, the infringement by you, or any other subscriber or user of your account, of any intellectual property right or other right of any person or entity.

Applicable law

These Terms and Conditions shall be governed by and interpreted in accordance with the substantive laws of the Netherlands, under the exclusion of any international treaty and under exclusion of any conflicts of laws principles. Exclusive place of jurisdiction shall be Amsterdam, the Netherlands.

Contact

For questions regarding these Terms and Conditions, please contact Booking.com Partner Community here with the subject line “Terms and Conditions”.

+5
70 Replies
8732 Views

8
Leandri Klopper

Whooooooo hooooooooo!!

Loving the new improvements on the Partner Forum. Thanks for all your efforts, this will make sharing and gaining knowledge so much easier. 

#IloveBooking.com #Partnerhub #NewLook

+5
1 year ago
1
Firas Haddad

hello

i am trying tom post my hotel on your platform 

its just taking too long to review 

any help please

+1
1 year ago
8
Leandri Klopper

Hey @Firas Haddad,

Well you came to the right place. Take a search through the Just Joined section of the Partner Forum and you will find lots and lots of advise when loading your property. 

Best of luck!

+1
1 year ago
1
Jiří Sedláček
 

Please help me. I can not register accommodation and through the partner forum I really do not want to solve this. I do not speak English. I translate everything via a translator. I need specific help from booking.com staff Thank you ***

-1
6 months ago
10
M Adamopoulou

DearJiri maybe you should call your local booking.comoffic.

-1
6 months ago
1
Jiří Sedláček
 

Thank you, but I can't find any contact. Communication with booking is very bad.

+1
6 months ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

24 days ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

24 days ago
1
Faisal Javed

I am trying to post my hotel in booking.com but its taking to much time to review.

 

-1
11 months ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

24 days ago
1
PT. Sengggigi …

hello 

how to get many customers because already 2 months I not have customers or guests please help us thanks

+1
11 months ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

24 days ago
1
John

I posted a thread and it was deleted without even a message to tell me what I did wrong.

-1
10 months ago
1
Panos Chrysospathis

Hello guys. I am new to booking. I Just put my villas to booking and I select payments by booking which means that booking will charge the customer and after will put the money to my account every after month. My customer called me after he booked 3 days to my villa and asked me when booking will charge him. I didn't know how to answer him. Please help me. I have used to Airbnb wich every payment was online and automatically.

Thank you.

-1
8 months ago
10
BrookAve
What has this got to do with the current topic of this page - Partner Community Guidelines. Dont Be lazy open your own topic.
24 days ago
1
Nurhaniah Abd. Halim

Can't write 'room_rooms_to_sell' field on *** ***. how to solve this problem?

-1
8 months ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

24 days ago
5
Le Balcon des Jasses

Reduce your cancellations by letting guests pay online

Guests who pay online are 4x less likely to cancel. And you can let your guests start paying online right now.

 

I want to ask the forum about this....

I do not understand if I get fewer cancellations if clients pay to Booking.com??

Any experience???

Hi And Merry Christmas everybody;  Lucy

+1
6 months ago
1
House of Pomeg…

Do not use Booking.com payment service. 

It has had catastrophic consequences during the Covid prices. Booking.com is forcing clients who have accepted a Credit Note to change their decision and get a refund. Whereas if you keep control over payments, you can agree directly with your client to issue a Credit Note for a future stay

-1
1 month ago
10
BrookAve
What has this got to do with the current topic of this page - Partner Community Guidelines. Dont Be lazy open your own topic.
24 days ago
10
M Adamopoulou

Hi! Lucy... long time no hear!!!

No you don’t get fewer cancellations if you BDC facilitates your Payments...

Last year I had more cancellations than reservations...

It all depends what are your policies....

Please share some Christmas pictures of your amazing place...

My best wishes for Christmas 🎄 

+1
6 months ago
2
MOCAP Alice

l think its important to pay online because l have been making them pay at arrival but some guests are unfair they want you to change the environment like paradise and end up commanding you to change the entire house as if they are at their homes and you end up loosing all the money , yet we have different ldeologies and cant satsify the needs of every guest its really unfair

4 months ago
8
Aaltje B.

What do you mean, Alice   Could you give an example pls 

Greetings Aaltje B  New Zealamd  

Because I never had this happen and my guests pay here at the unit to me by pay device. 

-1
3 months ago
10
BrookAve
What has this got to do with the current topic of this page - Partner Community Guidelines. Dont Be lazy open your own topic.
24 days ago
1
Maria busink

Good day,

 

Please could you advise me where to look for a contact nr in South Africa to speak to a consultant, the number +27101402059 is not available at the moment.

 

Thank you

Kobus van Dam

Parsons Hilltop Safari Camp

-1
6 months ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

24 days ago
10
BrookAve

Its reminder to not hijack a topic with unrelated topics, and make your own.  

That level of laziness makes my blood boil.

+1
21 days ago
1
Isrial Pritchard

Hi all, I have been on BDC for almost 3 years but never used this forum. Thought it might be a good idea. So I am here and reading the guidelines - one of the first statements I noted was the request to search for your question before asking in case it has already been asked. So I looked for the search button . . . . my browser must be broken? There is no search button and over 6000 conversations. Surely, there is a search feature that I am missing and BDC is not expecting me to read all 6000 conversation before I ask my first question?

6 months ago
10
M Adamopoulou

Hi! Isrial and welcome to the Partner Community...

The search button is actually the magnifying lens search in the  right top hand side of this page....

Hope this is understandable and please share your experience with us.

6 months ago
1
udaya walawage

Hi some one know how to get booking to sri lanka taxi company 

-1
4 months ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

+1
24 days ago
10
M Adamopoulou

Dear Barry,

How many times did you save your comment???

The save button is still not working!!!

24 days ago
10
M Adamopoulou

Dear Partner,,

I guess you mean you want to list your taxi company....

I dont know how but Community Admin., in another post has suggested to contact booking.com commercial team.

Wish you luck....

-1
4 months ago
1
Ghadeer maria

hello, how to pay commission to  booking.com ag.  using visa pioneer.

-1
4 months ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

24 days ago
2
MOCAP Alice

is it possible for booking.com to put an instant chat room if someone has an inquiry and l dont have to read through the so many messages and know whether what l want to ask was already asked by someone else so that l can get that information and be helped

 

4 months ago
10
BrookAve

What has this got to do with the current topic of this page - Partner Community Guidelines.

 

Dont Be lazy open your own topic.

24 days ago
10
M Adamopoulou

Instant chat room????

Wish it could be...

Maybe you should send a feedback directly to booking.com. expressing your idea....

Wish you luck...

-1
4 months ago
1
Wilhelm

Hi I need to permanently terminate my Property in view of the prevailing situation.Pls help with steps

-1
3 months ago
1
Wilhelm

My property listing is Mystical Rose. Please guide with steps as to how I could permanently terminate partnership as decided on long term lease with the prevailing situation

-1
3 months ago
5
Le Balcon des Jasses

Event Cover PhotoDear customers, I really miss you, Hope we soon will meet again, Stay safe everybody...

Lucy

Le Balcon des Jasses

3 months ago
10
M Adamopoulou

Hi! Lucy,

Your customers surely miss you and your incredible accommodation....

Stay healthy...stay safe...stay at home...

3 months ago
8
Aaltje B.

Hi Lucy, Hi Maria ! 

What a world we live in ! 

Hasnt it been challenging . 

I think it could indeed take more then a year to restore again . 

I am looking into photography and sewing activities. 

Decluttering the house and looking into making raised beds for the garden. 

Wishing you all the best 

Look up, to where your help comes from ! 

3 months ago