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Respected Partner

our property was under maintenance and it closed (new property), we got a booking but it was no-show and we didn't know till we got reminder payment invoice from on the E-mail

how can we get support for this no-show reservation?







hello and welcome to the partner channel.

I would suggest you contact finance support directly - here is how off the help file:


If you have an urgent question, you can call the dedicated phone number* found in your extranet Inbox’ tab. Follow the voice prompts to get in touch with the right department. For more general info you can contact one of our main lines for help.

Got a specific financial question?

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.


GL and let us know how it goes!