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Payment Disabled

Hello fellow contributors,

I am new to this platform and i hope i will grow and get better in this domain, i listed my property 2 weeks ago, as soon i created my account and submitted the listing i got this in my home page :

"Because we're dedicated to being a safe platform for both customers and partners, we've temporarily disabled non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know."

I added my bank account and it got accepted but it's been now 2 weeks and it's still showing. Is anything wrong ? 

Thank you and have a great day.

Thuild - Your …

Dear Fadhel,

I think you just need to have a few bookings and then you'll get approved for the non-refundable payments as well as the prepaid ones. This is because they have to know that everything is okay with your property so guests don't end up in bad situations.

I wouldn't worry much about that.

However, watch out for no-show guests, because those can be a big issue for you at this point.

Best regards,

Zsolt -


Thank you for responding and giving me great insights.

To be honest i had 3 cases of no-show but i don't know what to do about it.


FadHel,  How long did it every take for this to clear?   I have been waiting a year and have taken in $1000's in successful bookings, but I still get no shows with bad credit card and is still blocking pre-payments.