user avatar image

Payment Disabled

Hello fellow contributors,

I am new to this platform and i hope i will grow and get better in this domain, i listed my property 2 weeks ago, as soon i created my account and submitted the listing i got this in my home page :

"Because we're dedicated to being a safe platform for both customers and partners, we've temporarily disabled non-refundable and prepayment policies. As soon as we can give you access to them, we'll let you know."

I added my bank account and it got accepted but it's been now 2 weeks and it's still showing. Is anything wrong ? 

Thank you and have a great day.

2 Replies

Thuild - Your …

Dear Fadhel,

I think you just need to have a few bookings and then you'll get approved for the non-refundable payments as well as the prepaid ones. This is because they have to know that everything is okay with your property so guests don't end up in bad situations.

I wouldn't worry much about that.

However, watch out for no-show guests, because those can be a big issue for you at this point.

Best regards,

Zsolt -

6 months ago

Thank you for responding and giving me great insights.

To be honest i had 3 cases of no-show but i don't know what to do about it.

6 months ago