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Payment for my first booking

Hi I have just had my first booking. Does booking .com collect my deposit/total payment and when do I get paid. asked for my bank details after they confirmed my booking but as yet no money has gone into account.  thanks for any help out there.


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BrookAve 1 year ago


Hi John, 


It sounds like you have signed up and not read even the basics.


So to summarise the default for you :

  1. Deposit must be collected by Partner directly with Guest by any method you want and stated in the New Reservation Message Template too.  
  2. Same applies for Rate, partial or full. Consider signing up for a payment service provider; e.g. ; etc make sure to get one that allows VCC and set a merchant code for accomodation.  
  3. BdC provide 2 Payment methods you can sign p for but may not qualify for  until you have had a few stays first.
    1. BdC Online Payments 
    2. Payments by Booking <<<preferred and best method.



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox