Payments by guests
We have recently joined booking.com -(We have owned the Pub since 1995 and had a tenant from March17 to 3rd Nov 2020 who used Booking.com ) we have come back out of retirement to take up the Reins and have put our Brewhouse Apartment with booking.com.
What happens if a guest leaves without paying ( we had a guest show up who said he had already paid - he had only given his card details for confirmation at time of booking ) I took it at face value but it was resolved - But what happens if he had left without paying
Also - no shows - how do you charge.
We only have a sumup card machine so the card holder has to be present.
Would we need to get a CNP capable machine to handle these situations.
Probably silly questions but we are new
Thank you carole